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Cancellation Protection

Detailed information about Solid Insurance´s cancellation protection product
Solid Försäkrings AB , Box 22209, S-250 24 Helsingborg

Gotogate recommends that you take out cancellation protection when you book travel.

You will receive a payment if you cannot reasonably take your trip due to you, your travel companion or a close relative of yours suffering from acute illness, having an accident or dying. “Close relative” in this context means the insured party's husband, wife, children, grandchildren, siblings, parents, grandparents or parents-in-law, a person that the insured party lives with as a couple as if they were married, or one of the travel companions in your booking. Acute illness refers to illness which you did not know, could not have known or ought not to have known would occur when you ordered the trip. The incident must be verified by means of a valid Gotogate doctor's certificate. There are certain exceptions as to when cancellation protection will not be valid.

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  • Cancellation protection is taken out at the time of booking.
  • Cancellation must take place at least two hours before the outbound journey was due to begin. No refund will be given if you cancel later than this.
  • Cancellation protection is valid only together with Gotogate's own doctor's certificate and will be sent to us within five working days of cancellation. The doctor's certificate must be completed by a doctor affiliated to the Social Insurance Office, and the certificate must bear the name, contact telephone number and stamp of the doctor. A copy of the doctor's identification must be enclosed if no stamp is available. The doctor's certificate must state the examination date, examination results, diagnosis and the fact that you are unable to travel. The doctor must use the Gotogate doctor's certificate: this is the only doctor's certificate we accept. The doctor's certificate must be printed by an independent party for the doctor's certificate to be valid.
    Download the doctor's certificate here »
    To send in your medical certificate click here.
  • No refund will be made under Cancellation Protection if you do not turn up on time for your trip or if you have incorrect documents which mean that you cannot/are not allowed to travel.
  • If you cancel against the Cancellation Protection, a service fee of 13 GBP per passenger will be levied.
  • The maximum amount payable in the event of cancellation against cancellation protection is 2300 GBP per person and/or 4600 GBP per trip

Read more about the conditions here »

General terms and conditions - Cancellation Protection